Last Updated: 02/25/2025
At SunnaCart Ltd., we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and shop on our website, sunnacart.com. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you use our services, we collect various types of information to provide you with a smooth and personalized shopping experience. This may include:
Personal Information
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Shipping and Billing Details: For processing your orders, we collect your address, payment method, and shipping preferences.
- Payment Information: We collect payment details, such as credit/debit card information, but this data is processed securely through trusted payment gateways, and we do not store sensitive payment information.
Non-Personal Information
- Technical Data: We may collect technical information about your device, browser, operating system, and IP address when you access our website. This helps us understand how visitors interact with our website.
- Cookies and Tracking: We use cookies and other tracking technologies to enhance user experience, personalize content, and analyze usage patterns on the website.
2. How We Use Your Information
We use the information we collect for several purposes, including but not limited to:
- Order Fulfillment: To process and deliver the products you’ve purchased and to communicate with you about your orders.
- Customer Support: To respond to your queries, resolve issues, and provide a seamless shopping experience.
- Marketing and Promotions: To send you promotional offers, newsletters, and updates related to your interests. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
- Improve Services: To analyze and improve the functionality and performance of our website, ensuring that we deliver the best shopping experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We respect your privacy and will not share your personal information with third parties except in the following situations:
- Service Providers: We may share your information with third-party service providers (such as delivery companies and payment processors) who help us perform functions related to processing your orders and providing customer support.
- Vendors and Suppliers: If you purchase products from third-party vendors listed on our platform, we may share necessary information with them to fulfill your order.
- Legal Obligations: We may disclose your information if required by law, such as in response to a court order, government request, or legal process.
4. Data Security
We take the security of your personal information seriously and use a variety of technical and organizational measures to protect it. These measures include:
- Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information like your payment details during transmission.
- Secure Servers: We store your data on secure servers that are protected by firewalls and other security measures.
- Payment Processing: We work with trusted third-party payment processors who ensure that your payment information is handled securely. We do not store your full payment details on our systems.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels and web beacons) to enhance your experience on our website. Cookies help us remember your preferences, provide personalized content, and improve site functionality.
- What are Cookies?: Cookies are small text files placed on your device that store information about your usage of the website.
- Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality (e.g., to enable checkout).
- Performance Cookies: To collect information on how visitors use our site, helping us improve our services.
- Targeting Cookies: To deliver personalized ads and offers based on your browsing behavior.
You can manage or disable cookies through your browser settings, but please note that doing so may affect your experience on our website.
6. Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Correction: You can access, review, and update the personal information we have collected about you by logging into your account or contacting us directly.
- Opt-Out: You can opt-out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the emails or by contacting us.
- Data Deletion: You may request to delete your account and personal information. Please note that some data may be retained for legal and business purposes (e.g., order history).
- Cookies Preferences: You can manage your cookie preferences through your browser settings.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting requirements. Once your data is no longer needed, it will be securely deleted or anonymized.
8. International Transfers
Your personal information may be transferred to and stored in countries outside of Bangladesh. By using our services, you consent to such transfers. We will ensure that any international transfers comply with applicable data protection laws.
9. Third-Party Websites
Our website may contain links to third-party websites, services, or applications. Please note that this Privacy Policy applies only to sunnacart.com, and we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us.
SunnaCart Ltd.
Website: www.sunnacart.com
Email: info@sunnacart.com